Tartan Ribbon

Terms & Conditions

Purpose of Use

The "trade - tartan - ribbon . com" web site is designed as an introduction to some of the products and services offered by Cake Stuff Ltd (hereafter referred to as “The Company”).

Copyright

Permission is granted to electronically copy and to print in hard copy portions of this web site for the sole purpose of placing an order with The Comoany or using this web site as a shopping resource. Any other use of materials on this web site including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of The Company is strictly prohibited.

All designs shown on the web site are protected by international copyright and ownership in the design lies with the designers and/.or manufacturer of the particular design in question. It is an offence to copy any of these designs and the owners reserve the right to use both the criminal and civil law to protect their rights. Most designs shown are owned by members of ACID (Anti Copying In Design) who actively prosecute anyone illegally copying members’ designs. For the avoidance of doubt, Scots law applies at all times. 

Trademarks

Product and company names mentioned on this web site may be the trademarks or registered trademarks of their respective owners. Their use is protected by international copyright law.

Conditions of Web Site Use

Disclaimer

To the fullest extent permitted by Law, The Company is providing this web site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this web site including, without limitation, warranties of merchantability and fitness for a particular purpose, colour representation, design/item availability, timescale, compliance with legislation outside the EU. In addition, the wire free world does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price, design and availability information is subject to change without notice.

Except as specifically stated on this web site, to the fullest extent permitted at law, neither The Company nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, The Company does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of The Company, its affiliates, directors, employees or other representatives.

Colours / Designs

Colours and designs shown on the web site are representative only and The Company offers no guarantee of precise colour or design match, due to the limitations of photography and conditions outwith The Company’s control such as reproduction of images on The Customer’s PC.

The historic nature of tartan means various weavers hold their own catalogues of designs and thread dyes. For this reason, it is perfectly normal for one weaver's version of a tartan to look different from another's.  This applies to orders for Wool Plaid Tartan Ribbon where The Company advises The Customer to double-check the image shown against that shown on the Scottish Tartans Authority website or similar authorative source prior to ordering. Please note The Company guaranees to supply the cotrrect tartan although this, on very rare occasions, may differ from the image shown.

Manufacturing variations in colour, design, material, length, width and presentation are to be expected although the Company guarantees that no such variations will affect the quality of the product nor shall any variation in length or width contravene the Sale of Goods Act.

Prices

The Company reserves the right to change prices without notice and especially for non-UK customers, where a currency conversion is required. International exchange rates vary on a daily basis and the price charged may vary slightly from the price advertised due to Nochex, PayPal and Zen-Cart software offering different exchange rate calculations.

For example: a non-UK customer paying by Nochex accepts Nochex’s exchange rate as part of the terms and conditions of using Nochex. This exchange rate may be slightly different from that used to calculate the advertised product price.

Trade Prices

Customers who wish Trade Prices should contact The Company direct with full business name, address and contact details. The Company will offer trade prices to bona fide trade customers and a separate set of Conditions applies. Trade customers can also order via the website and by entering a code at checkout will receive a further discount. Please note that due to limitations of the software, the price paid on-line will still be slightly higher than if ordering direct.

VAT

All prices include VAT where applicable. The Company's VAT registration number is shown on the customer receipt.

Availability

The products shown on this web site are also sold by The Company through a physical showroom, by mail-order and by other on-line methods. Stock availability shown on the web site cannot be guaranteed and The Company reserves the right to cancel any orders where despatch cannot be fulfilled within 5 working days and/or new stock is not expected to arrive right away. 

Back Orders

Although rare, an item(s) may become out-of-stock, in which case The Company reserves the right to ship all available parts of the order and, at its sole discretion, to ship the balance or refund the balance to The Customer. The Company will attempt to notify The Customer and offer The Customer the option of a back-order or refund. The Customer is asked to note that orders are not accepted upon a “conditional” basis - The Company has the right to ship whichever parts of an order are available without The Customer having the right to cancel the rest of the order. The shipping costs of any back order(s) will be covered by The Company.

Shipping

The Company “ships on behalf of The Customer”. The Company offers free worldwide shipping on all orders of at least one reel (excludes trade prices) but the contract for delivery rests between The Customer and Royal Mail or the shipping company chosen by The Customer.

For smaller and international orders, The Company ships (posts) via Royal Mail on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays.

For larger orders, The Company ships via APC Carriers on Mondays, Tuesdays, Wednesdays, Thursdays and Fridays. 

The Company reserves the right to ship orders of certain values or to certain destinations (including international destinations) by Recorded Delivery or any other enhanced delivery service it deems appropriate.

The Company is bound by all relevant UK legislation including, but not limited to, the Sale of Goods Act and Distance Selling Regulations but emphasises that The Company is not liable for any loss or damage to orders in shipping. Should an order be lost or damaged, The Company will provide details for The Customer to claim against the shipping company. The Company offers upgraded shipping options and highly recommends these as they offer on-line tracking facilities.

Non-UK customers are reminded that Air Mail does not offer an on-line tracking facility and that Royal Mail requires 21 working days before they will consider an item lost. The Company recommends the use of Airsure© or International Signed For© to countries where these services are available. In all cases the Terms and Conditions of Royal Mail or shipping company apply.

Shipping Timescales

The Company endeavours to ship all orders, stock permitting, within 48 hours of payment being made but this is not guaranteed due to weekends, public holidays etc.  The Company will ship all orders within 5 working days.

As per Shipping above, The Company “ships on behalf of The Customer”.  The contract for delivery rests between The Customer and Royal Mail or the shipping company chosen by The Customer.

The Company respectfully points out that The Customer is responsible for ordering in sufficient time and that as the contract for delivery rests between The Customer and Royal Mail or the shipping company chosen by The Customer, The Customer should be fully aware of Royal Mail stated delivery times (www.royalmail.com) . . .

2nd class: Royal Mail state the try to deliver most items of 2nd class mail within 3-5 working days after date of posting.

1st class Recorded Delivery: Royal Mail state the try to deliver most items of 1st class mail within 1-3 working days after date of posting.  Recorded Delivery does not speed up delivery, it simply makes delivery more secure.  A signature is required on delivery.

Special Delivery: Royal Mail guarantee to deliver Special Delivery items by 1pm on the next working day after date of posting.

APC Carriers: for larger orders within the UK mainland, The Company uses APC Carriers.  Delivery is normally within 48 hours of despatch (24hr option also offered).

Air Mail: Royal Mail state that Air Mail items being posted within Europe normally take 3-5 working days.  For Italy, please allow 7-10 working days.  For all other countries, Royal Mail state that Air Mail items normally take 7-10 working days.  In all cases, Royal Mail deliver to point-of-entry to the country in question and final delivery to The Customer is handled by the domestic postal service of that country.  Delays at customs or caused by the domestic postal service are not the responsibility of The Company.  Royal Mail do not consider an Air Mail item late or lost for 21 working days after date of posting.

International Signed For: ISF is a slightly faster international delivery service with limited on-line tracking. Royal Mail state that ISF items being posted within Europe normally take 2-5 working days.  For Italy, please still allow 7-10 working days.  For all other countries, Royal Mail state that Air Mail International Signed For items normally take 5-7 working days.  In all cases, Royal Mail deliver to point-of-entry to the country in question and final delivery to The Customer is handled by the deomestic postal service of that country.  Delays at customs or caused by the domestic postal service are not the responsibility of The Company.  Royal Mail do not consider any Air Mail item late or lost for 21 working days after date of posting.

Returns

Use of the trade-tartan-ribbon.com website constitutes The Customer confirming that they are a trade customer, ordering tartan ribbon in the course of running a business.  Business-to-business transactions are not covered by the Distance Selling Regulations (these apply to retail consumer transactions only), so The Company can only accept returns of items which have been supplied incorrectly by The Company.

Please contact The Company direct to arrange returns. Items returned without prior authorisation cannot be processed for refund.

If goods are supplied incorrectly or are faulty, The Company will accept returns and will replace or refund as the customer prefers, reimbursing the customer any reasonable return P&P costs. In this instance “reasonable” is deemed to be as using the same or comparable service as used for shipping the original order. The customer is responsible for the safe return of the item(s).

Timescale is entirely the responsibility of the customer. The Company offers a range of shipping options and ensuring sufficient time for the order to arrive and to be replaced if necessary is solely the responsibility of the customer.

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